Alert when call comes off hold

[Paul Welby]

Hello

We have been asked by a couple of areas if there is a possibility for users to be alerted (email) when a call comes off hold as we are having calls breach as they are not aware that they have come off hold.

Any advice would be appreciated.

Thanks

Paul

[Martyn Houghton]

@Paul Welby

Have the analyst set up the additional email notification options in their profile for Updates and Sub-status change?

Cheers

Martyn