Email Templates - Groups

[QEHNick]

Good day everyone, 

Is there a reason why I do not see all of my "groups" in the "Add To: section of templates when creating or editing a new email template? I see 9 out of 23 possibilities.

 

[Steve Giller]

With the screenshot being cropped so tightly I can't tell where in the Product you are - and that's not the view I get from Admin -> Email -> Templates.

Could you clarify exactly what and where you're editing, please?

[QEHNick]

My apologies, I'm in the inbox. Creating a response template from the compose section.

[James Ainsworth]

Hi @QEHNick

I've had a look and for my test user, the list of groups on the email templates matches the list on the user profile.  It would be interesting to see if these two lists match with you and if you can identify a particular group that is not being displayed in both lists in order to try and identify what is unique about that group.

[QEHNick]

Bingpot!

 

That's exactly what it is.