Lock Sub-Statuses using BP

[George Zippo]

Hi,

It would be great if in certain circumstances we could use the BP to prevent our agents from changing sub-statuses manually, like we are prevent certain actions from being available:

For example we would prefer to not allow an agent to set the Sub-Status to 'In Progress' when there is no Owner Assigned.

This would be similar to how we prevent the Resolve action not being available without an owner.

Has anyone else achieved something similar or would this be considered an enhancement/new feature request?

[Steve Giller]

We don't have any news on this at present, save that it is tagged as an Enhancement and Development are aware of the requirement.

We'll update this thread when we have further news.

[Berto2002]

I think this is being considered as an enhancement off the back of an issue I had where I wanted On Hold not to be taken off manually unless a BPM stage had been reached.