Node to "Add User to Organization" (group).... doesn't, it seems?

[Berto2002]

Has anyone else experienced that this node does or does not work?

The outcome pasted on the timeline was failed:

The log file only gives this and there's only an outcome and no error message (this could be improved?)

1.612832s	INFO	Process Flow Transition from 'Decision' (id=decision-c2bf0671, type=Decision) to 'Add to ICT Subscribers List' (id=flowcode-e487da32, type=HornbillAutomatiomn)
1.723287s	INFO	Execution Step: currentStage='08c4c556-a207-8cac-2e59-65f2cb9e154a', currentNode='flowcode-e487da32', suspended='false'
1.723433s	INFO	Unsuspending process at node 'Add to ICT Subscribers List' (id=flowcode-e487da32)
1.850859s	INFO	Unsuspending process at node 'Add to ICT Subscribers List' (id=flowcode-e487da32)
1.850927s	INFO	Process Flow Transition from 'Add to ICT Subscribers List' (id=flowcode-e487da32, type=HornbillAutomatiomn) to 'Add User to ICT Division AD Group (Teams team)' (id=integrationMethodCall-3f2799c4, type=Integration)

The user was not already in the group.

The group is named as above:

The variable for the User ID was &[global["flowcoderefs"]["getReqInformation"]["customFieldB"]] and that is the full email address/UPN/logonID/customerID for that person.

I can't think what else could be stopping that from working.

 

 

[Steve Giller]

17 minutes ago, Berto2002 said:

The log file only gives this and there's only an outcome and no error message

Just for clarity - this is not a log file, it is tracking the Business Process Workflow. It will only show errors where these cause the Workflow to fail. The Logs are under the Log section of the Platform Configuration in the Admin View.

Without seeing the way the data is captured and mapped, and preferably the data itself (which we can't do on the forum because it will be PID) it would be difficult to see what is expected here.

[James Ainsworth]

Hi @Berto2002

I've run some tests and in all cases, it successfully added the user.  As mentioned above, we would probably need to know more about how the user ID was captured and mapped and also to see if I missed testing a particular scenario.