Jamie Talbot Posted January 18, 2023 Share Posted January 18, 2023 Hi, I was just wondering if there is a variable I could use for reporting on the time between a ticket being raised and the time the ticket is assigned an Owner? Best Regards Jamie Link to comment Share on other sites More sharing options...
Steve Giller Posted January 18, 2023 Share Posted January 18, 2023 If you have a Suspend-> Wait for Owner node in the BPM followed by a Cloud Automation -> Utilities -> Get Timestamp node you could push the result into a Custom Field (Date type) and use that in your report. Link to comment Share on other sites More sharing options...
Jamie Talbot Posted January 23, 2023 Author Share Posted January 23, 2023 Hi @Steve Giller, Thank you for your reply. Do you know if I can incorporate working hours into this by only have the time recorded that are within the working hours on our Hornbill calendar? Best Regads Jamie Link to comment Share on other sites More sharing options...
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