Report not outputting whats in the database

[Llyr]

Hi,

Im trying to report on tickets that has specific information in a customer field.

I have build a report with the following filters, but i get no returns, but i know calls should be returned.

In the report here are my settings:

I know there should be data here because when i run a query in the Database direct area i get outputs :

What am i doing wrong??

 

Cheers

[Steve Giller]

is not the same as

If you update your filters to match your WHERE clause you should see the same results.

[Llyr]

OMG so simple, thanks.

Any reason why the - ELS didnt work? the reason i didnt put the %ELS in the report as i didnt want it to pic up words that ended in ELS. 

Are report queries case sensative?

[Steve Giller]

4 minutes ago, Llyr said:

i didnt want it to pic up words that ended in ELS

Looking at the data from Direct Database, you can use "% ELS" to avoid that.

6 minutes ago, Llyr said:

Any reason why the - ELS didnt work?

Yes, but without picking apart the data and the report I wouldn't be able to say for certain, possibly the - is a modifier in MariaDb, or the - in the data is not a simple dash (e.g. an em-dash) etc.

 

[Llyr]

Thank you so much for the help.

[Steve Giller]

18 hours ago, Llyr said:

Any reason why the - ELS didnt work?

Sorry - missed the obvious - "% - ELS" would have worked.
LIKE without a % is the same as =

[Llyr]

Thanks