Jump to content

Progressive Capture 2 update


Alisha
 Share

Recommended Posts

Good morning,

We were advised that we were one of the last instances still using the old version of Progressive Capture and that the newer version would be activated by default this morning.

Unfortunately, following the guest.app.experimental.enableProgressiveCapture2 setting update this morning, we have noted a number of issues. Some are cosmetic but some are causing us issues.

  1. When raising a new request and selecting the customer, we no longer see the full 'handle' on the right-hand panel once we move to the next screen. This used to be visible on every screen.
  2. If we select a Service Request and then go back and select Incident, it loads the wrong categories. We see other service categories rather than just categories for IT.
  3. Our categories are taking longer to load.
  4. When linking a Site, the button just changes from blue to orange, instead of also saying 'linked'.
  5. (Cosmetic only) When raising a new request we see a 'Finish' button on the Catalog Item selection screen, before a capture is even loaded.

All of these were working before the update and we may need to switch the setting off until some of these issues are rectified. We would be very grateful for Hornbill's assistance in resolving this.

Many thanks,
Alisha

Link to comment
Share on other sites

3 minutes ago, Alisha said:

When raising a new request and selecting the customer, we no longer see the full 'handle' on the right-hand panel once we move to the next screen. This used to be visible on every screen.

@Alisha may I ask if possible for a screenshot with this issue? Please obfuscate or remove any sensitive/confidential data from this screenshot.

We will raise a support request to investigate the issues you reported.

  • Thanks 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...