Linked assets not showing?

[Guest Paul Alexander]

We have assets linked to other assets...

So, if I open an asset (in this case a software token asset) which I know is linked to a software Master token, I can see that there is a link:

 

 

 

However, if I click and open the linked asset, there is no link BACK to the original asset:

 

 

 

 

I'm pretty sure the link should work both ways?! Am I missing something?

 

thanks

[ArmandoDM]

Hi @Paul Alexander

the link should work both ways, yes, and we're unable to replicate the issue.
I think this has been fixed already and the fix should be in the next build.

May I ask to try again after the next build ? It should be available tomorrow.
If the problem still persists then we need to investigate on your instance.

Regards

Armando

 

[Guest Paul Alexander]

Hi @ArmandoDM

Thanks for that...I'll double check after tomorrow and I'll be sure to let you know

 

[ArmandoDM]

Thank you @Paul Alexander,

 

yes please, let me know if the issue is fixed or it still persists

 

 

Armando

[Guest Paul Alexander]

Hi @ArmandoDM

I'm not 100% sure if the update you're talking about is the Service Manager one (2674) but, if so, then we've still got the problem of assets not showing 'both ways'

 

thanks

[ArmandoDM]

Hi @Paul Alexander

yes I was talking of the build 2674.

May I ask you to unlink/link again the asset please?  If this doesn't work, then we need to look at your instance as we cannot replicate the issue.

Thank you

Armando

 

[Guest Paul Alexander]

Hi @ArmandoDM

I've tried unlinking and relinking but that didn't LOOK like it worked either....

However, if I try to link the other way (in this case from the Master to the token) I get the message that the two assets are already linked, so it looks like it's a display problem?

One of the linked assets is also linked to a Closed request - could that be causing the issue? I have tried sliding the option to include these requests, but maybe it's because an asset is linked to an asset which is linked to a closed request? I dunno....but this DID used to work and show the links up until a couple of weeks ago

 

thanks

[ArmandoDM]

Hi @Paul Alexander

ideally we need a use case to replicate the issue.

I will try a few case to see if I can replicate

 

Armando
 

[Guest Paul Alexander]

While we're at it, is there a way of defaulting this 'include closed and cancelled requests' switch to 'on' please?

All of our requests will be Closed, and whenever we look for assets linked to requests we ALWAYS now have to make sure we switch this switch!

 

thanks

[ArmandoDM]

Hi @Paul Alexander

unfortunately at the moment there is no app setting to switch 'include closed and cancelled requests' to ON.

 

[Guest Paul Alexander]

OK thanks...I'll add this as a separate 'enhancement' post and see what other people think

thanks

[Guest Paul Alexander]

Hi

Any news on when the linked assets not showing 'both ways' will be fixed please?