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Tickets showing resolved by System Security Context not owner


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We have a BPM that sends a external authorisation then when it has been authorised the ticket is taken off hold and resolved.

The issue we are having is that the resolved by user is showing as System Security Context but we would like it to show as being resolved by the ticket Owner for reporting.

Does anyone know how this could be achieved?

 

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@MichelleReaney in summary or TL;DR:

"we would like it to show as being resolved by the ticket Owner for reporting"

You cannot change the context of actins performed in Hornbill (I gave a bit more detail in above posts). So that "resolved in SYS_INTERNAL context" will always be like that for automated actions. If you need the owner value for reporting that must come from somewhere else, like values stored in custom fields for example.

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