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Visible asset details linked to a ticket


Smurfy
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Hoping someone can help me.
When an asset is linked to a ticket you can see the following
image.png.65e6c755bc8d9745035d41a7be752841.png

Wonder if its possible to select some other fields to display here. Particular our engineers would like status.
I know they can click to find that but if there's a setting somewhere where I can select what we see here I would be grateful for some direction.

Thanks

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Hi @Smurfy

Thanks for your posts.  The asset's attributes that are visible here do not have an option to change what is displayed.

Do you use the Summary option on Assets? While these users would still have to open the asset to see this information, you can create a summary area on each asset with the most important information which would save looking through all of the fields.

image.png  

The summary is defined against each asset type by selecting the check boxes under the Summary title.

image.png

 

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Thanks for your reply James

I think what they are after is the status of the particular asset in the asset box where its linked.

So where you have the asset name perhaps under that have "Status". So they can see if its stock, retired or live.

image.png.65e6c755bc8d9745035d41a7be752841.png

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