Published AutoTask not showing

[Guest Paul Alexander]

We've added and autotask, and published it (as below - see the Test MS Flow Trigger task): 

 

However, when I try to add this to a custom button, it's not showing as an available option:

 

 

 

Am I doing something wrong? Is there a limit on the amount of tasks which will show in this list (there are currently 10 available showing in the 'select' list above, but 11 in the ACTUAL list)?

 

 

 

[Guest Paul Alexander]

I've just added a new AutoTask, and made the name of it AAA-Test and this task DOES show in the 'select autotask' list, but the 'remove from Daily Triage' autotask (in the graphic above) does NOT show. So I think that this is a 'drop down list' limit problem - looks like it's set to 10 items, with no scroll bar?

 

 

[Berto2002]

I have found it sometimes takes quite a while for a saved and published AutoTask to become available in the Custom Button drop-down selection. I think there's some caching issues. You may also have hit a limit of 10 items but a delay is also possible.

[Nikolaj]

Hello All,

I have added 2 autotasks and published it. but when i try to add this to a custom button i cannot see any of autotasks. What I 'm doing wrong?

Best regards

Nikolaj

[Guest Paul Alexander]

Hi @Nikolaj

First thing to check is, in the settings of the AutoTask, ensure that the 'for entity' item is set to Requests. I'm not 100% sure that'll do it, but it's worth checking...

[Nikolaj]

Hi @Paul Alexander thanks. that was it. I thought if it is set to global i can use it for assets and requests. But that seems not the case.

Many thanks

Nikolaj

[Guest Paul Alexander]

Yeah - I'm not sure what the 'global' bit means - but I thought the same as you!! 

[Guest Paul Alexander]

Could someone at Hornbill confirm whether there is a limit on the amount of Autotasks available in the drop down list please? If so, could this be lifter please?

[TrevorHarris]

Hi @Paul Alexander

I can see more than 10 items in this dropdown list and I'm not aware of any limit, what browser are you using?
thanks

Trevor

[Guest Paul Alexander]

HI @TrevorHarris

Eurgh....well I just KNEW that would happen!

The 'available Autotask' list IS now working as expected, with all of the tasks showing. I'm using Chrome, but I swear that, up until a couple of hours ago there were only 10 items in the list, and I had to create the autotask name with an 'early alphabet (a,aa, ab etc) name to make it show in the list straight away.

Maybe it's a caching issue - I'll keep an eye on it though. 

 

Thanks