Resolution Timer stopped working

[Paul H]

Hi All,

My resolution timer has stopped working in that when creating a new call there is no longer a resolution date and time applied to the request.

This stopped working at the end of last year, so I`m keen to get it back on, I`ve not really looked at Hornbill config for a number of years so not sure where to start looking?

Thanks

Paul H

[David Hall]

Hi @Paul H

If it has stopped working without any changes then I wonder if its due to the recent deprecation of the old service level functionality.  The following post details this and the steps to migrate going forward.  If you need any further assistance please feel to post back.

Kind Regards,

Dave.