Replacing Catalog Items

[Dave Longley]

I want to safely remove a number of catalogue items that we have been using, however, there are a number of tickets still open which have been raised under these catalogue items.

Would the best way to do remove/hide the catalog items without breaking the active tickets? Would i just change the status from published to retired?

[Steven Boardman]

@Dave Longley Yes you can move retired catalog items into the retired status, this will prevent new tickets being raised against them, and remove them as options from the self service and agent views.   Open tickets already logged against these catalog items will unaffected.