Adrian Simpkins Posted December 29, 2021 Share Posted December 29, 2021 Hi All, I am just looking at the requests over the christmas period, and found that our requests Response / Resolve timer appears to ignore the 2 bank holidays in the associated calendar As an example I can see a request raised on the 20th December which has a 5 day response SLA in place - when checking the requests timers it shows as respond by the 27th. A second example is another request raised on the 21st December again with a 5 day response timer and this has a response date / time on the 28th. The calendar associated to these requests has Christmas day, Boxing day and New Years day all ticked as re-occuring. I can also see some requests where the Resolve timer sits on the 27th / 28th as well - again these are using the same calendar with the days ticked as re-occurring annually. I would expect the first 2 requests to expire on the 29th and 30th for the response rather than the 27th / 28th as should in these 2 requests, and the other requests where i can see the resolve timer expiring on the 27th / 28th again I would expect these to push out to the 29th/30th. Is this working as expected? Or have I misinterpreted the Recurring function and should add individual dates for these 3 dates going forward? Many thanks Link to comment Share on other sites More sharing options...
Victor Posted December 29, 2021 Share Posted December 29, 2021 50 minutes ago, Adrian Simpkins said: I would expect the first 2 requests to expire on the 29th and 30th for the response rather than the 27th / 28th @Adrian Simpkins why? Christmas Day is 25th, Boxing Day is 26th... Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 29, 2021 Author Share Posted December 29, 2021 Hi Victor I know what days they are thanks, I was trying to clarify the recurring option in a calendar - does this feature cater for movement of bank holidays i.e. 25th / 26th are weekend days so official bank holidays moved to the 27th / 28th so I want to clarify if the system caters for this. If it doesn't I will remove the recurring options and set these days manually going forward Thanks Link to comment Share on other sites More sharing options...
Victor Posted December 29, 2021 Share Posted December 29, 2021 41 minutes ago, Adrian Simpkins said: does this feature cater for movement of bank holidays @Adrian Simpkins no, it doesn't. Recurring works (afaik), it will set that date for all years. So 25th/26th will always be 25th/26th, it won't cater for this date falling during a weekend in which case UK govt allows the next working day as a holiday as a replacement... in this scenario you need to manually adjust the dates to correspond with the adjustments made for that year... 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted December 29, 2021 Author Share Posted December 29, 2021 Thank you for clarifying Victor, I will make the adjustments going forward 1 Link to comment Share on other sites More sharing options...
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