Progressive Capture following 'no match' but no changes made?

[Gemma Morrison]

Hello,

 

We are experiencing our service requests and incidents progressive captures following our 'no match' option via the selection progressive cap which use 'switch capture' nodes...we have made no changes and cannot find what the issue is to fix it.

 

The BPM's seem to be in working order.

 

Any ideas @Bob Dickinson @Victor - This has been raised via the support process via Paul Wilcock but we really need an answer/help please  

[Victor]

@Gemma Morrison I can make a note on the support request. There is also the escalation channel available for any of our customers via escalations@hornbill.com for any queries/questions in regards to how an issue/request is being or has been handled.