Shared View Issue

[Chibamba]

Hi there,

We have a shared view which pulls out requests based on the Last Updated By Type and Last Updated By fields. Two types of results come up, those Last Updated by System AutoReponder and those Last Updated By System Internal Context. Is there a way of Separating these within the view? If not how do I create two separate views for the two types above because the only options coming up are: Analyst,  Customer and System?

Any help will be appreciated. 

Thanks in Advance

Chibamba

 

 

 

 

 

[Steve Giller]

As far as I'm aware, there is no way of separating the types of System update.

As you have identified, the options are Analyst, Customer, or System - in the same way as you don't have Analyst broken down into Timeline updates, Email updates etc. you don't have different types of System updates.