Some Users working remotely via VPN unable to access Service Manager

[Adrian Simpkins]

Hi All,

I have 2 or 3 Users who are having intermittent issues connecting to Service Manager when working off site. When they are on site the issue appears to go - they are getting the below message This mdh-p01-api.hornbill.com page can't be found.

Is this related to the UI change at all as only started occurring after that went live

Many thanks

[TrevorHarris]

Hi @Adrian Simpkins

We have had some reports of SSO issues since the last update, we have now implemented a patch which we believe should fix the problem.  Can you let me know if you're still having the issue

Thanks

Trevor

[Adrian Simpkins]

Hi Trevor, thanks for the update - I will ask the Users to try again and will update here asap - many thanks

[Adrian Simpkins]

Hi Trevor

One of my Users has cleared down the browser (Edge) and restarted it then tried again - still getting the same error unfortunately

Many thanks

[TrevorHarris]

Sorry its still not working, are the users only getting the problem when connecting to your VPN, are they able to login when not using it?  Also is the problem on with Edge browser or can it be replicated on other browsers

Thanks

Trevor

[Adrian Simpkins]

Hi Trevor

No worries - it appears he has managed to get in using another link - I will get some more details about the 2 links from him and update here asap

Many thanks