Adrian Simpkins Posted June 9, 2021 Share Posted June 9, 2021 Hi All, I have 2 User's who has had no changes made to their setup, and normally they can raise a Change Request with no issues. However, today when either tries to raise the Change they are getting the message 'If there are no services available to select, please continue and the request will be logged using the default request process. Nothing has been changed on the Change Service, or on their logons, or to either the BPM or PC behind it. I tried it on my logon and initially i also got the same message, however, after a refresh I tried it again and I then got offered the questions correctly? Anyone else seeing anything similar happening at all? Has there been any update which may have knocked this out ? Many thanks Link to comment Share on other sites More sharing options...
Victor Posted June 9, 2021 Share Posted June 9, 2021 @Adrian Simpkins is it happening consistently for this user? If so, can you raise a support request so we can investigate please? 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted June 9, 2021 Author Share Posted June 9, 2021 Hi Victor, no normally he raises a Change most weeks due to his role in our Infrastructure Transformation team. I will raise a request now though Thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted June 9, 2021 Author Share Posted June 9, 2021 Hi Victor, Just had a brainwave to check if he was subscribed to the Service, and it appears somehow he was removed (not sure who did this / how it was done) Readded him and all aok, thank you for your pointer as always ! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now