Emails no longer included in timeline when filter is used.

[AWeaire]

Hi,

I'm seeing an issue since the latest update (Build 2223) whereby if you use the timeline filter to filter out all the 'noise', email updates are no longer included when 'update' is selected. Is this because they have now been given their own 'email' category and this is not an option in the filter dropdown? Thanks.

[James Ainsworth]

Hi AWeaire,

I believe that this may have already been updated on your system.  Can you check and confirm if this is now working for you?

Regards,

James

[AWeaire]

@James Ainsworth Hi James - unfortunately its still not working. Thanks.

[Victor]

@AWeaire I have tried in my local instance (on live stream) and I can see the email option in the filter list. Can you try a different browser and/or clear browsing cache and try again?

[AWeaire]

@Victor Thanks Victor, clearing the browser cache resolved it.

[AWeaire]

@Victor Hi Victor, I do continue to have a slight issue in that now when I have 'Update' selected in the timeline filter drop down, system updates (such as a task being completed) show as well as comments. Is this a known issue? Thanks.

[Victor]

13 minutes ago, AWeaire said:

system updates (such as a task being completed) show as well as comments.

@AWeaire sorry, I don't understand this bit, what do you mean by "shows as well as comments"? Maybe a screenshot can clarify?

[AWeaire]

@Victor Please see attached showing a new incident with the task shown as an 'update' and an old incident with the task shown as a 'task'. The task completion is showing as well as the comment because I have 'update' ticked in my timeline filters. Previously just the comment would have been shown. Its seems like internally the task completion has been re-classified as an 'update' - whereas previously it would have been classified as a 'task'.

I think this is also causing us to get duplicate notifications because we have 'Portal Update' selected under our user configs.