Copying Categories to another service

[chriscorcoran]

Is there a way to copy categories from one service to a newly created one?

[James Ainsworth]

Hi Chris,

There is the ability to define a Root Category that is used by the requests raised under a service.  There are also Service Categories that are shared and already visible to each services.  Could you provide a bit more information about what you are trying to achieve? 

Many thanks,

James

[chriscorcoran]

@James Ainsworth It was just to copy a load of sub categories from of our other services to a newly created service. We split our root categories by service, we dont share across services as they tend to be different in most cases. 

For example

Category Service1 > Sub Cat > test1, test2, test3, test4 etc
Category NewService > Sub Cat > copy the ones in Service1 plus new ones (would be useful if I can grab the sub categories from Service1 to save me time retyping.)

 

[James Ainsworth]

I'm assuming you're referring to the request categories in admin.  I'm afraid that there are no options in the UI to copy from one branch to another.

[chriscorcoran]

@James Ainsworth thanks, its what I thought but just wanted to double check before I started