Nikolaj Posted February 25, 2021 Share Posted February 25, 2021 Hello Support, for some of my Users it is not possible to create new projects. The Hornbill icon is spinning and no process on the template. What could be the problem? thanks and best regards Nikolaj Link to comment Share on other sites More sharing options...
AlexTumber Posted February 25, 2021 Share Posted February 25, 2021 @Nikolaj thanks for your post. We are aware of the problem and a new update will be available tomorrow to fix the issue. In the mean time, and as a workaround, if you add the project template form to your progressive capture, and create a simple project template, you should be able to create projects successfully. Alex Link to comment Share on other sites More sharing options...
Nikolaj Posted February 25, 2021 Author Share Posted February 25, 2021 Hi @AlexTumber sounds good. will wait for tomorrow. Thanks Best regards Nikolaj Link to comment Share on other sites More sharing options...
Nikolaj Posted March 16, 2021 Author Share Posted March 16, 2021 Hello @AlexTumber we have still the problem with creating projects. The last update did't help. What is the status here? best regards Nikolaj Link to comment Share on other sites More sharing options...
AlexTumber Posted March 16, 2021 Share Posted March 16, 2021 @Nikolajwithout looking at your instance it's difficult to say as we're not seeing this problem being reported anywhere else. I'll ask our support team to contact you. Alex Link to comment Share on other sites More sharing options...
AlexTumber Posted March 16, 2021 Share Posted March 16, 2021 @Nikolaj if you can raise a support request through the normal channels our support team can take a look at this for you. Alex Link to comment Share on other sites More sharing options...
Nikolaj Posted March 16, 2021 Author Share Posted March 16, 2021 Hi @AlexTumber Ok i have send an email to your support with the users ID who cannot create projects. Thanks Nikolaj Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted March 16, 2021 Share Posted March 16, 2021 HI @Nikolaj and @AlexTumber We have the same issue - I've also logged a request with support. Just thought I'd let you know you're not alone Link to comment Share on other sites More sharing options...
AlexTumber Posted March 19, 2021 Share Posted March 19, 2021 @Paul Alexander @Nikolaj We've found and fixed the problem here. It will be fixed as part of the next update which should be available early next week. Alex 1 Link to comment Share on other sites More sharing options...
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