Relationships and Time Spent

[Ann]

Afternoon All

Hope you are safe and well.  Please would it be possible to help/advise with an issue with time spent.  We are currently able to link Changes, Services and Service Requests to a project via the Relationship tab.  The changes and service requests that we link via relationships are showing as being linked to the project within Project Manager, however the change and service requests are not showing that they are linked to the project, it appears the linking is only working one way.  The last issue we are having is also that the time spent on a change or service request is not linking to the overall time spent on the project, is this also the correct process please?  For example, if a change was created as part of a project and the change is completed and took 4 hours, that 4 hours is then not showing on the project. 

Are incidents also able to be added to a project or is it just problems, service requests and changes please?  

Thank you.

Kind Regards

Ann

[AlexTumber]

@Ann thanks for your post. 

There is currently no view from a Service Manager request to see related projects. This is something that we are aware of and will hopefully be added to Service Manager in the future.

There is no functionality around wrapping up time spent on changes/service requests from Service Manager that are linked to a project in Project Manager. This is something that is on our list to add in the future.

The only Service Manager request types that can currently be associated with Projects are Change Requests, Releases and Service Requests.

Alex

[Ann]

@AlexTumber

Thank you Alex.

[Ann]

Morning @AlexTumber

Hope you are well.  Is there any updates on the above query please?

Kind Regards

Ann

 

[AlexTumber]

Hi @Ann, unfortunately there is no update here at this time.

Alex

[Ann]

Thank you @AlexTumber

[Ann]

Afternoon @AlexTumber

Hope you are safe and well.

We were just wondering if there were any updates regarding the above query please?  I know this is something we are really keen to use.  Thank you.

Kind Regards

Ann