Alisha Posted September 23, 2020 Share Posted September 23, 2020 Hello, Is there a way to restrict re-opening requests when it's a Critical request? We still need them to stay in the 'Resolved' state for 5 days before it gets 'Closed'. Many thanks, Alisha Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 23, 2020 Share Posted September 23, 2020 Hi Alisha, You might be able to use the lock options along with a condition in the BPM. You could lock the Resolve Action if set to Critical. You could then use an expiry node set for 5 days at which point the resolve action becomes unlocked or you can automatically close the request. Let me know if you need more details to set this up. James Link to comment Share on other sites More sharing options...
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