Requests losing 'sub-status' when Closed

[Alisha]

Hello,

We have noticed that our requests are losing our 'third party' sub-status when they are marked as Closed. Is this supposed to happen? We need our requests to retain that information because we use it in reports. Is this something that can be changed please?

Many thanks,
Alisha

[Victor]

@Alisha Yes, it will happen, check this SM app setting: guest.ui.app.com.hornbill.servicemanager.operation.close.resetSubStatus

If this setting is enabled (turned ON) when the workflow/BP closes the request it will remove the sub-status. You can turn it OFF to preserve the sub-status (such as your 'third-party' sub-status) when the workflow closes the request.