Mandatory Resolution Category

[David Wilson]

Hi,

 

Quick question, can you make the the selection of a resolution category a mandatory step in resovling an request? 

 

Cheers

[Steven Boardman]

@David Wilson there is a setting under Applications > Service Manager > Settings in the admin console

servicemanager.request.closureCategory.default.required
Whether the user is required to provide a closure category before resolving/closing a request

[David Wilson]

Brilliant, thats Steve