David Wilson Posted June 23, 2020 Share Posted June 23, 2020 Hi, Quick question, can you make the the selection of a resolution category a mandatory step in resovling an request? Cheers Link to comment Share on other sites More sharing options...
Steven Boardman Posted June 23, 2020 Share Posted June 23, 2020 @David Wilson there is a setting under Applications > Service Manager > Settings in the admin console servicemanager.request.closureCategory.default.requiredWhether the user is required to provide a closure category before resolving/closing a request Link to comment Share on other sites More sharing options...
David Wilson Posted June 23, 2020 Author Share Posted June 23, 2020 Brilliant, thats Steve Link to comment Share on other sites More sharing options...
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