Michael Sharp Posted May 6, 2020 Share Posted May 6, 2020 I've come to realise that I think since moving to the centralised LDAP service last year that roles are not being applied to newly added users. As a consequence I have a lot of users unable to access the employee portal which I want to go live with. I have tried to rectify this as below but doesn't appear to be applying the roles? Please can someone help me with this? The sync service is still adding users and updating attributes without issue. Regards and thanks, Mike. Link to comment Share on other sites More sharing options...
Victor Posted May 7, 2020 Share Posted May 7, 2020 @Michael Sharp is that the Self Service User and Basic Role in your screenshot not being applied to newly imported users? First think we would need to check is if you are using the latest version for the LDAP Import tool? https://github.com/hornbill/goLDAPUserImport/releases/latest Link to comment Share on other sites More sharing options...
Michael Sharp Posted May 7, 2020 Author Share Posted May 7, 2020 25 minutes ago, Victor said: @Michael Sharp is that the Self Service User and Basic Role in your screenshot not being applied to newly imported users? First think we would need to check is if you are using the latest version for the LDAP Import tool? https://github.com/hornbill/goLDAPUserImport/releases/latest Thanks for the response @Victor. The rule is not applying to either added or existing users. Have updated the LDAP client and will see what happens at 13:00 (my next sync cycle). Mike. Link to comment Share on other sites More sharing options...
Michael Sharp Posted May 7, 2020 Author Share Posted May 7, 2020 HI, unfortunately this is not applying the roles still. I've attached the output for the batch file but also the log file hasn't been generating? Regards, Mike.LDAPLog.txt Link to comment Share on other sites More sharing options...
Michael Sharp Posted May 7, 2020 Author Share Posted May 7, 2020 @Victor 1 hour ago, Michael Sharp said: HI, unfortunately this is not applying the roles still. I've attached the output for the batch file but also the log file hasn't been generating? Regards, Mike.LDAPLog.txt Link to comment Share on other sites More sharing options...
Victor Posted May 7, 2020 Share Posted May 7, 2020 @Michael Sharp the logs seems empty as it does not have DEBUG enabled. Can you enable this and run it again, the logs should have more this time but don't post it here as it most likely contain user data... Link to comment Share on other sites More sharing options...
Michael Sharp Posted May 7, 2020 Author Share Posted May 7, 2020 5 minutes ago, Victor said: @Michael Sharp the logs seems empty as it does not have DEBUG enabled. Can you enable this and run it again, the logs should have more this time but don't post it here as it most likely contain user data... Mine is already set to as yours is above? Is this correct? Mike. Link to comment Share on other sites More sharing options...
Victor Posted May 7, 2020 Share Posted May 7, 2020 @Michael Sharp can you PM me a copy of the exact log file, no redacting? You can remove the API key if you like but rest I wouls need to see Link to comment Share on other sites More sharing options...
Michael Sharp Posted July 2, 2020 Author Share Posted July 2, 2020 On 5/7/2020 at 3:47 PM, Victor (Offline) said: @Michael Sharp can you PM me a copy of the exact log file, no redacting? You can remove the API key if you like but rest I wouls need to see done thanks. @Steve Giller I've also sent this to you as you assisted with my other import issue. Mike. Link to comment Share on other sites More sharing options...
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