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Error code on service portal


Adrian Simpkins
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Hi All

One of our customers is getting an error code Could not connect to server (error code: -1) when trying to connect to the Service Portal. We have cleared down all files on the browser, but the message still persists - anyone know why this message may be generating please? Image below shows the message

Many thanks !

1825347966_Annotation2020-02-21100946.thumb.png.bff878893078b484893d072b58c005af.png

Capture (1).PNG

Capture (1).PNG

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Hi Deen

Thanks for the speedy reply :) Currently our customers are on Windows 7 with IE as their only browser option. We are moving to Windows 10 and they will use Edge, but this is some way off. However it depends which site they are working on as to what browsers can be installed. I will go back to the Customer to arrange installation of another browser (if possible) and see what happens then

Many thanks

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