Guest Posted February 3, 2020 Share Posted February 3, 2020 I've created a copy of an existing flow (see subject) and editing the investigate part however when raising a ticket you stil the points on the investigate but grayed out which where there from before? why is this ? Link to comment Share on other sites More sharing options...
Guest Posted February 3, 2020 Share Posted February 3, 2020 Link to comment Share on other sites More sharing options...
Guest Posted February 3, 2020 Share Posted February 3, 2020 The flow has no mention of escalated to infrastructure or disk space so why does this pop up? Link to comment Share on other sites More sharing options...
Steve Giller Posted February 3, 2020 Share Posted February 3, 2020 If you review the documentation on the Business Process Designer and the Service Manager Business Process Workflow paying particular attention to Stage Checkpoints this should explain the timeline you are seeing above the request. Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 3, 2020 Share Posted February 3, 2020 Hi Shamaila, Check the list of stage check points as shown in this screen grab. Remove any that you are not using. Link to comment Share on other sites More sharing options...
Guest Posted February 4, 2020 Share Posted February 4, 2020 12 hours ago, James Ainsworth said: Hi Shamaila, Check the list of stage check points as shown in this screen grab. Remove any that you are not using. @James Ainsworth This was super duper helpful ! Thank you so much! Issue resoled Link to comment Share on other sites More sharing options...
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