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I've created a copy of an existing flow (see subject) and editing the investigate part however when raising a ticket you stil the points on the investigate but grayed out which where there from before? 

why is this ?

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12 hours ago, James Ainsworth said:

Hi Shamaila,

Check the list of stage check points as shown in this screen grab.  Remove any that you are not using.

image.png

@James Ainsworth  This was super duper helpful ! Thank you so much! Issue resoled

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