enhancement Resolution timeline update of linked requests

[HHH]

When a resolution is made on multiple linked requests,  it shows an entry in the timeline of the request the analyst resolved from, but there is no entry in the timelines of the linked requests.

The only thing I can see is that a resolution text has been added to the linked requests that they are resolved, but it would be nice to be able to see an action in the linked requests timeline. Is this possible?

I know it's possible to see the time it was done by looking at the SLA in the right column, and get the resolution text by clicking the resolve icon, but a timeline update something along the lines of "Request has been resolved from a linked request with the category '{{resolutioncategory}}'" would be nice and consistent with the resolution of non-linked requests.

[James Ainsworth]

Hi HHH,

We are investigating the missing timeline update on the linked requests when they are resolved by another request as a possible defect.  If it is a defect, you should see the fix over the next few Service Manager updates.

Regards,

James