Jump to content

Resolution timeline update of linked requests


HHH

Recommended Posts

When a resolution is made on multiple linked requests,  it shows an entry in the timeline of the request the analyst resolved from, but there is no entry in the timelines of the linked requests.

The only thing I can see is that a resolution text has been added to the linked requests that they are resolved, but it would be nice to be able to see an action in the linked requests timeline. Is this possible?

I know it's possible to see the time it was done by looking at the SLA in the right column, and get the resolution text by clicking the resolve icon, but a timeline update something along the lines of "Request has been resolved from a linked request with the category '{{resolutioncategory}}'" would be nice and consistent with the resolution of non-linked requests.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...