Service Portal\IT Support\Requests

[7oaks]

In the Service Portal under my IT Support Team list of Requests, I can see the whole list (i have admin rights) but they can only see their own calls. I'd like them to be able to see all IT calls when they're out and about so they can pick them up without coming back to the office.  What's the best permissions to give them without giving them access they don't currently need (until they've had further training)

Or should we be using Live to access as we would in the office.

 

[James Ainsworth]

Thanks for your post.

The Service Portal is for the "customers" or subscribed users to the service and not for the teams that support the service.  The support teams should be using the full client, or the mobile app in order to see all the requests that they are supporting. 

I hope that helps.

Regards,

James

[7oaks]

Yes thanks very much James. I wondered as much.