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Resolve Linked Request when it's On-Hold

Jamie Talbot

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@Jamie Talbot

It is in theory to do this via the BPM workflow, but as we found out not recommended, as the Service Level Management timers do not recalculate and populate the respond/resolve by until the request is taken off hold. If you go straight to resolved from hold, the within response and resolution  evaluations will not use the correct values.



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