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Live chat configuration info required


lee mcdermott
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Hi,

We are considering trying the Live chat. However initially we want to use it as part of a project for the roll out of a new service.

 

As such is it possible to enable Live Chat so that it is only available from the user portal for a individual service? So for example when logging into the portal and then selecting a particular service the live chat would then be available?

 

My concern is if live chat became available for all services for all users they would start using it  for normal BAU issues which we don't want initially.

 

I assume we could just assign the correct role to those people involved in the project - would this mean only they could see the chat window when they log in?

However if it was possible to make it visible by accessing certain services we could then slowly rollout it out to more people.

 

any help or info would be most appreciated.

thanks

lee

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