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Posted

Hi guys, 

We are pushing out a new catalog service and are trying to set the default "email template" to be used for this (Service Portfolio > Service > Config > Email Template) but are experiencing issues. The list is blank except for 1 we have created and some of the ones already included with out instance. We have tried in Chrome, IE and Firefox and the issue persists. 

Has anyone else encountered this before and knows how to resolve? 

Thanks

image.png.70bd2fe757c63f99bf36e2d4e0448569.png

Posted

Thanks @Victor! At least there is a cause - the reason why we did this initially was to keep all our custom templates separate to the inbuilt ones without having to delete them. Hopefully this can be fixed :unsure:

Jack

Posted

A defect fix has been completed for this issue.  The fix should be available in an upcoming update over the next few weeks.  Keep an eye open on the Service Manager release notes

Regards,

James

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