Issues Selecting Email Template - New Service

[Jack_Podmore]

Hi guys, 

We are pushing out a new catalog service and are trying to set the default "email template" to be used for this (Service Portfolio > Service > Config > Email Template) but are experiencing issues. The list is blank except for 1 we have created and some of the ones already included with out instance. We have tried in Chrome, IE and Firefox and the issue persists. 

Has anyone else encountered this before and knows how to resolve? 

Thanks

[Victor]

@Jack_Podmore first time I see this....  let's discuss this separately, send me a PM

[Victor]

@Jack_Podmore right, it seems the issue occurs when having email templates with a name starting with a dot (.)

I'll ask dev team to look into this...

[Jack_Podmore]

Thanks @Victor! At least there is a cause - the reason why we did this initially was to keep all our custom templates separate to the inbuilt ones without having to delete them. Hopefully this can be fixed 

Jack

[Victor]

@Jack_Podmore - I can't say what needs to be fixed but certainly things should not be working as they do right now...  

[James Ainsworth]

A defect fix has been completed for this issue.  The fix should be available in an upcoming update over the next few weeks.  Keep an eye open on the Service Manager release notes

Regards,

James