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Email Updates to a Request


Sean Teehan
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Hi,

 

I see that when an update to a request is done to the Update action with the Enable Notify Customer selected it will send an email to the customer to say there has been an update to their request. 

However if a user updated any of the other action items, except the email action, there is no notification sent to the customer to say it has been updated.

 

A work around at the moment is to preform the action on the action Tab (Attache an attachment) and then update the Update Action tab to say this has been done.

 

Is there away to get an email notification when other action items have been used.

 

Thanks,

Sean

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