Report Select Distinct values

[Joyce]

Hi,

I  need to create a report for active, 'onhold' tickets, with the  current 'onhold sub-status'. I have join Request table with h_buz_activities and h_sys_accounts ( As I also require customer account division which is recorded on customer profile).

With the Buz activities table, as a ticket can be onhold multiple time, I am getting  multiple details for one ticket. How can I filter to show distinct request ID details, with the last 'Onhold sub-status'?

 

Thanks.

 

Regards,

Joyce

[Steve Giller]

The h_itsm_requests table stores the sub-status under h_sub_status. If that's all you need I don't think you need the h_buz_activities table to create this report.

[Joyce]

Hi Steve, 

Thank you for this.  I saw the field as soon as i did this post.

Regards,

Joyce