Which fields are being searched?

[Guest Paul Alexander]

Could you please let me know which fields are searched when I do a 'co-worker search' in Service Manager?

I've done a search for the word 'Watford' from the global search bar, and it's brought back  a few hits. However, at least one of these results has NOTHING on her record (that I can see!) which mentions Watford, so I'm wondering why her account has been included. 

thanks

[Daniel Dekel]

Hi @Paul Alexander,

The fields that are being used to search are the following:

• user name
• first name
• last name
• group name
• site name

It uses OR and is also searching from the beginning of the field text

Hope it helps,

Thanks

Daniel

[Guest Paul Alexander]

Hi @Daniel Dekel

It does help thanks.....the 'hit' was because of the 'site name' (which was showing as '1' in her record, but which corresponds to the Watford office.

 

thanks!