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E-mail error


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We've received the following error. Any idea why?



Email from:E-Mail Error Notification
Subject:Hornbill ESP Inbound Mail Message Processing Error
Details:We have detected an error during the message decoding process for the attached inbound mail message. This could be due to the MIME decoding problem in Hornbill's software, a corrupt message from the message originator or a general communications problem. You will find the original raw RFC822 formatted message as well as other useful files attached to this message in order to help you identify the message originator and aid in debugging the problem.
Please ask the originator of the message to send it to you again. If the problem persists and you are happy that this message or its attachments do not contain confidential personal or commercial information, please contact Hornbill support or your Hornbill partner if you have a valid support contract or post the problem on Hornbill's community support forum (https://forums.hornbill.com/) in order that we can investigate this problem further.
Thank You.
Hornbill Development Team

Message tracking ID: imap4-Service-7a83948ce738a0d0
The error encountered was:

  • Failed to decode message, invalid UTF-8 encoding encountered.

Error Message:

  • Plain Text Message Body is declared encoded as 'utf-8' but is not a valid UTF-8 encoded stream.

Error Detail:

  • UTF-8 sequence under run (11xxxxxx). Character: 0xA0 at location: Line=4, Col=1
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The error message says that it's expecting a UTF-8 encoded stream and has not found one.

You may find it helpful to read through this thread where this issue is discussed.

You may well find that a signature or corporate disclaimer is injecting incorrectly formatted text.
To help locate the specific character, 0xA0 is a non-breaking space.

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