How to show the users location/country on the request list

[Lightsource]

We have multiple offices across the world and want to show this clearly on the request list for each user in their locations

Looking in the selectable columns there is no "Country" or "Location" column. 

We can see a "Site" column but how do we populate this for each user with the ldap sync from AD?

[HHH]

AD has the possibility to add numerous fields, "office" perhaps. Then map this to Site in the AD synch

[Lightsource]

15 minutes ago, HHH said:

AD has the possibility to add numerous fields, "office" perhaps. Then map this to Site in the AD synch

Have done this using "l" to map the city to Site but its not populating the Site for the users. 

[HHH]

45 minutes ago, Lightsource said:

Have done this using "l" to map the city to Site but its not populating the Site for the users. 

Odd, that's the way we handled it. Check so it synches for AD update and not only for create.

[James Ainsworth]

Hi @Lightsource

The site column on the request list refers to the site where the incident has taken place which is stored within the Request Details.  This can be populated automatically from the site that is listed on the user profile.  I just to confirm if the issue is that the Customer Profile is not having their site field populated from AD or is it that the request is not getting the site populated from the user profile?

Thanks,

James

[Lightsource]

8 hours ago, James Ainsworth said:

Hi @Lightsource

The site column on the request list refers to the site where the incident has taken place which is stored within the Request Details.  This can be populated automatically from the site that is listed on the user profile.  I just to confirm if the issue is that the Customer Profile is not having their site field populated from AD or is it that the request is not getting the site populated from the user profile?

Thanks,

James

The Customer Profile is not having their site field populated from AD