Lightsource Posted July 11, 2019 Share Posted July 11, 2019 We have multiple offices across the world and want to show this clearly on the request list for each user in their locations Looking in the selectable columns there is no "Country" or "Location" column. We can see a "Site" column but how do we populate this for each user with the ldap sync from AD? Link to comment Share on other sites More sharing options...
HHH Posted July 11, 2019 Share Posted July 11, 2019 AD has the possibility to add numerous fields, "office" perhaps. Then map this to Site in the AD synch Link to comment Share on other sites More sharing options...
Lightsource Posted July 11, 2019 Author Share Posted July 11, 2019 15 minutes ago, HHH said: AD has the possibility to add numerous fields, "office" perhaps. Then map this to Site in the AD synch Have done this using "l" to map the city to Site but its not populating the Site for the users. Link to comment Share on other sites More sharing options...
HHH Posted July 11, 2019 Share Posted July 11, 2019 45 minutes ago, Lightsource said: Have done this using "l" to map the city to Site but its not populating the Site for the users. Odd, that's the way we handled it. Check so it synches for AD update and not only for create. Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 11, 2019 Share Posted July 11, 2019 Hi @Lightsource The site column on the request list refers to the site where the incident has taken place which is stored within the Request Details. This can be populated automatically from the site that is listed on the user profile. I just to confirm if the issue is that the Customer Profile is not having their site field populated from AD or is it that the request is not getting the site populated from the user profile? Thanks, James Link to comment Share on other sites More sharing options...
Lightsource Posted July 12, 2019 Author Share Posted July 12, 2019 8 hours ago, James Ainsworth said: Hi @Lightsource The site column on the request list refers to the site where the incident has taken place which is stored within the Request Details. This can be populated automatically from the site that is listed on the user profile. I just to confirm if the issue is that the Customer Profile is not having their site field populated from AD or is it that the request is not getting the site populated from the user profile? Thanks, James The Customer Profile is not having their site field populated from AD Link to comment Share on other sites More sharing options...
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