Unable to add new Assets

[m.vandun]

Hi,

Since today we are unable to add new assets. Please advice.

Regards,

Mark

[Guest Ehsan]

Hi @m.vandun,

Apologies for the inconvenience that this is causing. We have addressed this problem and we'll apply the fix to your instance shortly. I will update this post once when we have updated your instance.

Thanks,

Ehsan

[Guest Ehsan]

@m.vandun,

A patch has been applied to your instance. You should now be able to add Assets of Computer System type once again.

Thanks,

Ehsan

[m.vandun]

@Ehsan

Thanks for the help. We'll try it out.

[cchalmers]

@Ehsan Please can I add ourselves to this as we have had issues adding assets  today.

[Guest Ehsan]

@cchalmers,

I have instructed for this patch to be applied to your instance. I'll let you know as soon as this is applied.

[Guest Ehsan]

All,

This defect will be included in the next Service Manager build, which is expected to be available tomorrow afternoon. Once again, apologies for the inconvenience that this has caused.

[Guest Ehsan]

@cchalmers We have applied a patch to your instance. 

Ehsan

[Guest Ehsan]

This issue will be fixed in Service Manager build 1554 or higher. Please look out for an announcement tomorrow.