Users > About > Attribute 1 not retaining entered data

[Stuart Torres-Catmur]

Home>System>Organisational Data>Users

I want to add data to the 'About' section of user records using Custom Fields>Attribute  1.  This field is populated by default with a '1'.  I'm not sure why this is, but every time I enter data into this field and save it, when I check the next day, the field once again is populated by a 1, thus losing my entered data.

Any idea why this is happening please?

[Steve Giller]

When customer data changes every day, the first thing I always check is whether you have a customer import running overnight.
If this is the case, and this is populating the attribute with the value '1' then removing that from the import will resolve this issue - however, it may be wise to use a different attribute in this situation in case the value being imported is important.

[Stuart Torres-Catmur]

Thanks @Steve Giller

We've checked and our Active Directory auto-provisioning json files include

"Attrib1":"1",
"Attrib2":"2",
"Attrib3":"3",
"Attrib4":"4",
"Attrib5":"5",
"Attrib6":"6",
"Attrib7":"7",
"Attrib8":"8"

Clearly this is the reason for the number population.  However, to stop it doing this, is it just a simple case of removing these lines from the script?
   

[Steve Giller]

@Stuart Torres-Catmur Yes, removing those should stop the overnight changes.

It might also be worth checking that you're using the latest version of the LDAP Import - there have been a number of updates and improvements that you're missing out on if you're on an earlier version.
The latest version can always be found here.

[Stuart Torres-Catmur]

Thanks @Steve Giller

Now we can get the annoying attributes population removed - hurrah!  Noted about LDAP version update.

Kind regards

Stuart