Emails To Large for Mailbox - Pictures

[stuartmclennan]

Morning

We have been advised that when anyone is trying to sent a couple of pictures into the mailbox its being returned as undelivered due to the size of the email. Is there anyway we can amend the size our shared mailbox will allow in? These size of emails are accepted in via outlook therefore hoping it can be amended to allow this size on Hornbill.

Thanks

Stuart 

[Steven Boardman]

Hi @stuartmclennan

Is this what you are looking for:

Admin Console

Home > System > Settings > Advanced

mail.inbound.maxMessageSize Sets the maximum allowable message size (in megabytes) to accept. Specify ZERO for no limit (not recommended) 5

Let us know

Steve

 

 

 

[stuartmclennan]

Hi @Steven Boardman

I have changed this to a few different sizes including 0 to no limit at all and it will still not accept an email which is 30MB.

 

Can you advise?

[Steven Boardman]

@stuartmclennan sorry it appears you are using POP3 with the live.hornbill.com domain (or so i am lead to believe) on your instance, so that setting would not apply to your set-up.  We do have a 30MB limit, but this has been increased on your instance to 33.333MB could you try this again?

 

[stuartmclennan]

@Steven Boardman I have tried the 30MB email which bounced back however tried a 10MB which bounced back earlier however has now came through. So something has definitely changed within the system.

 

[Steven Boardman]

@stuartmclennan ok, the limit was increased for you so that should explain why the larger one's where coming through, but would not explain why the 30mb one still didn't.  I'll ask the cloud team to check the logs on this and advise. 

[stuartmclennan]

@Steven Boardman Much appreciated 

[Steven Boardman]

@stuartmclennan the logs are showing that the email was over 31MB is size.  The cloud team have commented that the actual size of the email can be significantly bigger than the total size of the email attachments, as more is sent with the email than just the attachments.   They have tested again and you should be fine for emails not exceeding 31MB.    

They have asked if you could share any error message you may have got back so we can just ensure there is nothing else going on here.