Kelvin Posted February 12, 2019 Posted February 12, 2019 I have been asked from our Information governance team if I can produce a report for all changes to any calls on a particular day. Is this possible.
Bob Dickinson Posted March 25, 2019 Posted March 25, 2019 Hi @Kelvin Sorry for the long time its taken to get back to you regarding this request. Is this still a requirement? If so, are you look for the functionality to be able to pick particular calendar date(s) and return any change requests that were raised within that timeframe? Kind Regards Bob
Kelvin Posted March 25, 2019 Author Posted March 25, 2019 @Bob Dickinson Thanks for your reply, yes still a requirement. I am being asked that on a particular date or date range, for all hornbill changes. example 1 A member of staff have said they updated a request on a certain date, it is not on the expected request so I need to check that the information has not been recorded against another request by mistake. example 2 An IT analyst takes 50 calls in a day but no new calls are logged (only existing requests were updated.) my suspicion is that they have just not logged the calls. I need to be able to see all the request the analyst updated.
Bob Dickinson Posted March 29, 2019 Posted March 29, 2019 Hi @Kelvin Unfortunately I'm not aware of a simple way we can get this information out of Hornbill. The timeline against a request is not easy to perform reports against so to be able to specify whether an update was made on a particular date by a particular person is not going to be achieveable through the tools we provide. It MIGHT be possible via a SQL statement but this wouldn't be dynamic (i.e. it wouldn't prompt you to enter a user and a date range for example). Sorry I can't be of more assistance here Kind Regards Bob
Kelvin Posted March 29, 2019 Author Posted March 29, 2019 @Bob Dickinson Thats fine I will let our IG team know. Thanks for getting back to me.
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