Cassie Posted November 29, 2018 Share Posted November 29, 2018 Are there any videos available that can be watched by analysts who will be using the system but have not been involved in the switch on/configuration, so they know how to perform basic tasks such as logging and resolving calls. Link to comment Share on other sites More sharing options...
Dan Munns Posted November 29, 2018 Share Posted November 29, 2018 @Cassie the only videos I know of are on Hornbill youtube channel here There should be other useful stuff on the wiki page here If you are desperate I have some documentation I created for use with training our teams but I think the last one was updated around June time. It is just a word document with screen shots of where buttons are and what they do so shouldn't have changed too much.... Link to comment Share on other sites More sharing options...
Cassie Posted November 29, 2018 Author Share Posted November 29, 2018 @Dan Munns I've had a look at the youtube channel and can't find anything specific, if you could send me your word documents that would be a great help. Thanks Link to comment Share on other sites More sharing options...
Dan Munns Posted November 29, 2018 Share Posted November 29, 2018 @Cassie thats cool. I'll just need a little time to sanitise it. 1 Link to comment Share on other sites More sharing options...
Cassie Posted November 29, 2018 Author Share Posted November 29, 2018 @Dan Munns Ok great, thanks Link to comment Share on other sites More sharing options...
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