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Routing Rules -Update Confirmation Email


Martyn Houghton
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We have created a routing rule using the "updateRequest" operation which is updating the linked case fine, but the system does not seem to be sending a confirmation email, even though we have for the option turned on.

image.thumb.png.ed30ad71fa4647046cb60b88a7026be9.png

We are getting them when a new request is logged, but not when it is updated.

Cheers

Martyn

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