Martyn Houghton Posted November 28, 2018 Share Posted November 28, 2018 We have created a routing rule using the "updateRequest" operation which is updating the linked case fine, but the system does not seem to be sending a confirmation email, even though we have for the option turned on. We are getting them when a new request is logged, but not when it is updated. Cheers Martyn Link to comment Share on other sites More sharing options...
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