Jump to content

Routing email with more than one address fails


Recommended Posts


Please can someone help me figure out why emails don't get routed if there is more than one email address in the To: field

E.g. People might email our mailbox but include another person as well, not cc'd. -


To: <removed_email_address>; <removed_email_address>

The syntax I'm using is:

toAddress = '<removed_email_address>' or '<removed_email_address>'

I have also tried, which fails even without a 2nd email address added

toAddress IN '<removed_email_address>' or '<removed_email_address>'


Link to comment
Share on other sites

@Steffen - you are using an incorrect syntax. Routing rule expressions follow the SQL rules for syntax (https://community.hornbill.com/topic/13777-routing-rules-do-not-process-emails/)

As such your expression needs to be: 

toAddress = '<email_address_1>' or toAddress = '<email_address_2>'

or if using the IN operator

toAddress IN ('<email_address_1>', '<email_address_2>')


Note: I have removed the email addresses from your above post. Hornbill section of our forums is publicly accessible therefore I advise prudence in posting such information.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...