Email body not populating description in requests

[Ria]

Hi

I've recently made some amendments to our master progressive capture (amongst other things) and have noticed that when an agent is raising a request, the body of the email is no longer populating the description field. This used to happen prior to these changes so I'm assuming it's because I've changed the master progressive capture or perhaps because I've removed the standard 'request details' node in the PG to be a custom node with some additional fields.

Any ideas how I can re-instate this functionality??

 

thanks

Ria

[Victor]

10 minutes ago, Ria said:

because I've removed the standard 'request details' node in the PG to be a custom node with some additional fields.

Spot on! Only the standard "Request Details" form has the functionality to populate request summary and description with an email subject and body respectively.

[Ria]

thanks Victor