Repeated Escalation Event

[chrisnutt]

Hi All,

I'm hoping to set up an escalation event that fires every few days after a request has breached. I don't seem to be able to set a repeated action though. Only a set period of time after the target time. Is this something I can enable, or do I have to set a series of events?

If the latter, can I request the ability to add a reoccurring event option?

Thanks

Chris

[Steven Boardman]

Hi @chrisnutt you are correct there isn't an option to set an escalation event to reoccur it is a case of putting these into a series of events.   Just out of interest who are the escalation events for?  the owner? their manager / someone else?

[chrisnutt]

Hi @Steven Boardman

We currently have alerts that fire off to the owner's manager before failure, but due to a high profile issue recently where a request was left for 3 weeks (!) after it failed, and due to other factors (people moving jobs, new starters etc.) it got missed. Therefore we need to set up recurring alerts. These would be for the owner's manager at the very least. 

Chris

[Steven Boardman]

@chrisnutt we are looking at the feasibility around this and will post back if this is something which we can look to add

[chrisnutt]

@Steven Boardman, many thanks