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How-to: Hidden Self service form


LawesD
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Is there a way of having a PCF subscribed to everyone but not visible on the services page. 

We want to then provide them an URL if they need to use it and not to have to add them individually to a service when access is warranted. 

Is this possible?

Thanks

 

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Hi @LawesD I am not sure this is currently possible. 

One option i did think about was the following:

1. You create a General group and have nobody in this group

2. You subscribe this group to the service, and make this service visible on the portals - obviously no one will see this as they are not subscribed too the service.

3. You create another new service with a catalog item which allows customers to request access to this or other services via a catalog item, this can have everyone or a subset of users subscribed to this service which will be visible on the portal and allow Access Requests

4. In the supporting business process, you can have your approval process for validating their access to the Hidden service, and if approved you can automatically add the user into the newly created General group, which will in turn make the service visible to them on the portal.

5. You can achieve this by using the Hornbill iBridge option in your process > iBridge > Hornbill > Admin > Add User to General Group

(i) You would need to set up the Hornbill iBridge Keysafe to use this 

iBridge - https://wiki.hornbill.com/index.php/Hornbill_iBridge

KeySafe - https://wiki.hornbill.com/index.php/Hornbill_KeySafe

Hornbill - https://wiki.hornbill.com/index.php/Hornbill_Integration_Bridge

(ii) You would need to use a Automated Task > Request > Get Request Information > Customer Details node before the iBridge node, so you could then use the variable picker in the User Id attribute field in the iBridge node and inject the customer from the request into this field and to add them to the group

image.png

Not 100% what you were asking for, however i hope it might provide you with an option or something else to explore

Steve

 

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