Jack_Podmore Posted September 14, 2018 Share Posted September 14, 2018 Hi all, We are looking at a way to get different request categories displayed dependant on whether the user is a "customer" (logging tickets via the portal) or an "agent" - does anyone know if this is possible? The best example of this is that the IT staff may need to log a request against software/hardware that shouldn't be available for all users to select i.e. a server. We want the agents to be able to select this when raising tickets, say for server maintenance but ideally, the "customers" don't even see this as an option. We are using the default "Request" profile under System > Data > Profiles but there doesn't seem to be an option within the "Request Category" form in "Progressive Capture" The only way I can think to get round this is to create multiple lists which could get messy. Thanks Link to comment Share on other sites More sharing options...
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