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Default Service Level


mojahidm
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Hi,

A while back I set up the Service Levels and last Wednesday it was working with no issues

However, when I logged an incident on Monday (03/09/18) the default service level was no longer being set.

I have a vague recollection of creating the SLA in the Services SLA tab

image.png.0276bd1bd3f73e57166b0a084eb34350.png

and then there would be a corresponding one that got created in the main SLA tab

image.png.20ee44a09d0228fb74e0ff3e83037019.png

The above is a screenshot when I was trying to figure out how to set a default SLA

ArteMIS is the Service.

When I now go into the main SLA tab:

image.png.4f49e1c5d642aadf1d4938130647e219.png

The 'no service level select' is no longer there and I cannot recreate it

Mojahid

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