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Default Service Level


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A while back I set up the Service Levels and last Wednesday it was working with no issues

However, when I logged an incident on Monday (03/09/18) the default service level was no longer being set.

I have a vague recollection of creating the SLA in the Services SLA tab


and then there would be a corresponding one that got created in the main SLA tab


The above is a screenshot when I was trying to figure out how to set a default SLA

ArteMIS is the Service.

When I now go into the main SLA tab:


The 'no service level select' is no longer there and I cannot recreate it


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