mojahidm Posted September 5, 2018 Share Posted September 5, 2018 Hi, A while back I set up the Service Levels and last Wednesday it was working with no issues However, when I logged an incident on Monday (03/09/18) the default service level was no longer being set. I have a vague recollection of creating the SLA in the Services SLA tab and then there would be a corresponding one that got created in the main SLA tab The above is a screenshot when I was trying to figure out how to set a default SLA ArteMIS is the Service. When I now go into the main SLA tab: The 'no service level select' is no longer there and I cannot recreate it Mojahid Link to comment Share on other sites More sharing options...
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